August 10, 2026: Consolidated mail and chat views

We have updated the sidebar to consolidate mail and chat views. What was previously two different interfaces have now been consolidated into one. It is now easier to analyze and track chat sessions, and you can now build custom views for chat.

The live chat is now controllable from the sidebar where you have easier overview over the queue, and the live chat sessions you currently manage.

Claiming a live chat is as simple as selecting a conversation from the queue, and pressing the “Take” button. Once a live chat conversation has been resolved, use the Resolve button to end the chat for both participants.

As an added benefit we have also added summarization of chat dialogues to give you more context quicker.